12th July 2019

It appears many organisations have still not got to grips with data protection.  This was highlighted on 8 July 2019 when the Information Commissioner’s Office (ICO) announced an intention to fine British Airways 1.5% of its worldwide turnover in 2017.  The fine amounts to £183million and relates to British Airways’ failure to protect customers data after users of the British Airways website were diverted to a fraudulent site after an attack on the website by hackers.

It is believed the personal data of approximately 500,000 customers was compromised in the incident which is believed to have begun in June 2018.

The ICO has stated that a variety of information was compromised by poor security arrangements at the company including details of payment cards, travel booking details as well as name and address information.

It is understood British Airways have made improvements to its security arrangements since the incident.  It is understood British Airways may seek to appeal the level of the fine which far exceeds the previous highest fine imposed by the ICO which was against Facebook in the sum of £500,000.00.

Compensation may be recoverable if you have been subject to a data breach.  The level of compensation will depend on the distress and inconvenience suffered and the financial losses incurred.

We have significant experience in data protection claims.  If you believe there was a breach of your data by British Airways please contact our Solicitors Richard Hardy richardhardy@benhoarebell.co.uk or Andrew Freckleton andrewfreckleton@benhoarebell.co.uk to discuss further.